Privacy Policy

Who we are

VMK Naturopath is a naturopathic health practice located in Margate, Queensland, Australia. We provide naturopathic consultations, herbal dispensary services, diagnostic testing referrals, and health products.

What personal information we collect

We may collect the following types of personal information: your name, email address, phone number, and postal address when you make an enquiry, book an appointment, or place an order.

We do not collect or store your payment card details. All payment transactions are processed securely by Stripe, a PCI-DSS compliant payment processor. Please refer to Stripe's privacy policy at stripe.com/au/privacy for information on how they handle your payment data.

Why we collect your information

We collect personal information to: process and fulfil your orders; respond to your enquiries; book and manage appointments; send order confirmations and shipping updates; and comply with our legal obligations.

We will not use your personal information for any purpose other than those listed above without your consent.

How we store and protect your information

Your personal information is stored securely and is accessible only to authorised personnel. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure.

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Sharing your information

We do not sell, rent or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

Stripe (payment processing); Australia Post and courier services (order fulfilment and shipping); and email service providers (appointment and order communications). These providers are required to handle your information in accordance with applicable privacy laws.

Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though this may affect some website functionality.

Accessing or correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, out of date, incomplete or misleading.

To make a request, please contact us by phone or email. We will respond within a reasonable timeframe.

Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may lodge a complaint with us directly. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

For any privacy-related enquiries, please contact VMK Naturopath by phone or email. Our contact details are available on the Contact page of this website.